POS Customer Service Representative Winnipeg , MB

POS Customer Service Representative

Full Time • Winnipeg , MB

Position Overview:

This individual maintains the highest levels of internal/external customer service providing support for software, hardware and networking related issues in a help desk/technical support environment; as well as superior customer service & troubleshooting skills.

This position reports to the Customer Service Manager, Comark.


The Associate will be responsible for duties that include:

  • Provide technical assistance and support for incoming queries and issues related to computer systems.
  • Perform basic diagnostic testing, adjustment, troubleshooting, repairs to hardware & software.
  • Respond to, follow up, and close all assigned problem tickets.
  • Create and deliver data-driven reports as needed.
  • Works on projects as assigned by Manager.


The successful candidate will have the following attributes:

  • Must have excellent verbal & written communication and interpersonal skills
  • The ideal candidate will be an motivated, results-oriented and energetic
  • Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude
  • Complex problem solving skills and an attention to detail are required
  • Must be highly reliable, punctual and dependable
  • Must be flexible in scheduling and have the ability to work various shifts/schedules including nights, weekends and holidays
  • Strong working knowledge of PC systems, with proficiency in MS Word, Excel and Outlook applications.




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Great Benefits
Fantastic Employee Discount
Employee Recognition
Personal and Professional Development
Competitive Compensation Package
Community Involvement